Terms of Service

These Terms of Service ("Terms") govern your access to and use of the services provided by Dial Star Communications LLC ("Company," "we," "our," or "us"), including our wholesale VoIP termination, SIP trunking, reseller program, and any related platforms or communications (collectively, the "Services").

By accessing or using our Services, you agree to be bound by these Terms. If you do not agree, do not use our Services.

1. Eligibility

You must be at least 18 years old and have the legal authority to enter into a binding agreement on behalf of yourself or your business. By using our Services, you represent and warrant that you meet these requirements.

2. Account Registration

• You must provide accurate, complete, and current information when registering.
• You are responsible for maintaining the confidentiality of your account credentials.
• You are responsible for all activity that occurs under your account.
• Notify us immediately at support@dialstar.org if you suspect unauthorized access.

3. Services

Dial Star Communications LLC provides wholesale VoIP voice termination, SIP trunking, DID number provisioning, and reseller account management. We reserve the right to modify, suspend, or discontinue any part of the Services at any time with reasonable notice.

4. Payment Terms

• Services are available on a prepaid (credit-based) or postpaid monthly invoicing basis for qualified accounts.
• All fees are due as specified in your account agreement or invoice.
• We reserve the right to suspend services for non-payment or insufficient balance.
• All payments are non-refundable unless otherwise agreed in writing.
• We may update pricing with reasonable advance notice.

5. Acceptable Use

You agree not to use our Services to:

• Transmit spam, unsolicited messages, or engage in robocalling in violation of applicable law (including TCPA).
• Conduct fraudulent activities, including traffic pumping or access stimulation.
• Violate any local, state, national, or international laws or regulations.
• Interfere with or disrupt our network infrastructure or other customers' services.
• Resell services in a manner that violates these Terms or applicable law.

We reserve the right to immediately suspend or terminate accounts found in violation of this policy without prior notice.

6. Reseller Obligations

• Resellers are responsible for ensuring their end users comply with all applicable laws and these Terms.
• Resellers may not misrepresent the origin or nature of the Services.
• Resellers are liable for all traffic and charges generated under their account, including sub-accounts.

7. Service Level & Uptime

We target 99.99% network uptime. Scheduled maintenance and events outside our reasonable control (force majeure) are excluded from uptime calculations. Service credits for downtime, if any, will be governed by your specific account agreement.

8. Intellectual Property

All content, software, trademarks, and materials associated with our Services are the property of Dial Star Communications LLC or our licensors. You may not copy, modify, distribute, or create derivative works without our express written consent.

9. Confidentiality

Both parties agree to keep confidential any proprietary or non-public information shared in connection with the Services, including pricing, technical configurations, and account details.

10. Limitation of Liability

To the maximum extent permitted by law, Dial Star Communications LLC shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including lost profits or data, arising from your use of the Services. Our total liability to you for any claim shall not exceed the amounts paid by you to us in the three (3) months preceding the claim.

11. Indemnification

You agree to indemnify and hold harmless Dial Star Communications LLC, its officers, directors, employees, and agents from any claims, liabilities, damages, or expenses (including attorney's fees) arising from your use of the Services, your violation of these Terms, or your violation of any third-party rights.

12. Termination

Either party may terminate the service relationship with written notice. We may terminate immediately for breach of these Terms, non-payment, or illegal activity. Upon termination, your access to the Services will cease and any outstanding balances become immediately due.

13. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Florida, without regard to its conflict of law provisions. Any disputes shall be resolved in the courts of Pinellas County, Florida.

14. Changes to These Terms

We may update these Terms from time to time. Continued use of our Services after changes are posted constitutes your acceptance of the updated Terms. We will notify active customers of material changes via email.

15. Contact Us